Due to some recent press speculation we wanted to clarify our renewal procedures, so our valued community of users are clear that our procedures are.

Some allege if a user’s AVG license expires on December 31, but the user renews on December 1, that user loses a month’s worth of the protection they paid for.

Allow us to clarify our long-standing renewal policy in order to address this concern:

When a customer renews an AVG product before expiration, the new subscription doesn’t start until after the original subscription has expired. This is how it is now, and this is how it’s been since 2004.

So, if your AVG protection is set to expire on December 31, but you renew on December 1, it will still be as if you had renewed on December 31.

Now in the case of license upgrades—where one product is let go in favor of a more comprehensive one—AVG only charges the difference in cost between the original product and the new upgraded product. We even offer big price breaks for users who renew for more than one year.

Why? Because AVG believes it should be easy for everyone to protect themselves online. That’s why for 10 years we have been offering our online security software to millions of users for free.

For a complete and easy walk-through through our renewal policy, please watch this new video: