1. AVG Secure Search
AVG Secure Search™ is powered by Google, only the results are checked at remote AVG server before displayed in your browser. Warning verdict icons are displayed with suspicious search results.
More information on disabling AVG Secure Search on newly opened tabs in Mozilla Firefox can be found in our previous feedbacks, for example here.
2. CNBC and Gardenweb.com false detection
AVG LinkScanner® could have detected CNBC or Gardenweb.com websites falsely as suspicious in the past week. We have immediately released a virus database update removing the false detection and temporarily suppressed the detection for users who have not yet updated using in-the-cloud verification of detections.
Please accept our apology for any inconvenience this may have caused you.
3. Strange AVG file names
Forum visitors are still searching for strangely named AVG files, mostly the roc_roc_dec12.exe and vprot.exe file lately. If unsure about a certain file, we recommend checking its digital signature as follows:
- Right-click the respective file and select Properties from the context menu.
- Switch to the Digital Signatures tab.
- Verify that the file is signed by trusted authority as seen on the following screenshot:
4. General update error
A few users reported general error during AVG update in this week. Although a cause of the issue varies across the individual cases, the AVG repair installation will rectify the problem in most cases. More information about AVG repair installation procedure can be found in these FAQ articles:
AVG Free Edition: FAQ 4372
AVG commercial version: FAQ 4421
In case the issue is not rectified, please contact AVG technical support; AVG update log will be requested for detailed analysis.
5. How to remove an infection?
Several infection removal queries have been posted on forums and social networks lately. Sometimes an infection cannot be removed completely automatically and require user’s interaction. The most straightforward way is to use updated AVG Rescue CD to remove an infection when the operating system is not running.
Also, a malware is sometimes coming back when stored in the System Volume Information folder. You can disable the operating system’s restore functionality temporarily in order to remove the malware from this location as described here.
You can also read through this AVG Forums thread for more tips on how to remove infections in general.
If you are having trouble removing a stubborn infection, please do not hesitate to contact AVG technical support for assistance.