1. AVG Security Toolbar log file

Several AVG users reported high disk space usage by AVG Security toolbar log file. Also, users may note the vprot.exe process is taking more CPU time than usually when checking their Windows Task Manager. Should you face similar situation, please refer to this FAQ article to remove the large log file.

 

2. Strange AVG file names

Several users were confused by strangely named AVG files, mostly the “roc_roc_dec12.exe” file lately. If unsure about a certain file, we recommend checking its digital signature as follows:

- Right-click the respective file and select Properties from the context menu.

- Switch to the Digital Signatures tab.

- Verify that the file is signed by trusted authority as seen on the following screenshot:

If unsure about an unsigned suspicious file, please send it to our virus specialists for analysis as described in this AVG Forums post or contact AVG Technical support.

 

3. iTunes store not accessible

A few AVG Family Safety™ users mentioned they cannot access the iTunes store. The situation has been rectified after removing AVG Family Safety. Should you face similar situation (with AVG Family Safety installed), please feel free to follow this procedure and post your feedback on AVG Forums.

 

4. AVG search on newly opened Firefox tabs

A few users mentioned on forums they would like to disable the AVG default new tab page (which includes AVG secure search). This feature could be disabled by clicking the Settings link in lower-right corner of the newly opened tab (note the Settings link is not available on home page, it is present only on newly opened tabs):

- Modify the Show AVG Secure Search Box on new tabs in the browser as you wish.

- Click OK to save your configuration.

 

5. Anti-Virus not active?

AVG Forums visitors sometimes report AVG Anti-Virus component is inactive. This issue is usually caused by hardware failure. We recommend running memory and hard drive tests to check your hardware health should you face similar situation. If the tests reveal that any of the RAM modules or hard drives is faulty, please consult local computer repair shop or your computer vendor for further guidance. The respective faulty component will need to be replaced.

If the hardware appears to be perfectly healthy and the issue persists, please contact AVG technical support for investigation of the issue.

 

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