1. Speedtest.net

Please be informed the speedtest.net service is now promoted in AVG user interface:

You will be redirected to speedtest.net website by clicking the Speedtest component to perform quick test of your connection speed. We recommend terminating all running applications using Internet connection (peer-to-peer client software, software update tools, your browser, Skype client, etc.) before running the test to get accurate results.

Feel free to post your comments regarding Speedtest at AVG Forums.


2. Anti-Virus not active?

One of AVG Forums visitors reported AVG Anti-Virus component is inactive. This issue is usually caused by hardware failure. We recommend running memory and hard drive tests to check your hardware health should you face similar situation. If the tests reveal that any of the RAM modules or hard drives is faulty, please consult local computer repair shop or your computer vendor for further guidance. The respective faulty component will need to be replaced.

If the hardware appears to be perfectly healthy and the issue persists, please contact AVG technical support for investigation of the issue.


3. Stubborn infection

AVG Forums visitors reported hard to remove infections lately, sometimes accompanied by rootkits. Scanning the system using updated AVG Rescue CD when an infection is coming back usually rectifies the issue. AVG Rescue CD is able to find rootkits easily as they are not active when the host operating system is not running.

In case an infection is still coming back or cannot be removed, it may be hidden in a virtual file system which is not accessible by usual means or protected in a different way.

Should you need assistance with infection removal, please contact AVG technical support or describe the issue on AVG Forums.


4. AVG LiveKive voucher could not be redeemed during trial period

One of AVG LiveKive users reported trouble redeeming his LiveKive voucher at AVG Forums. We have investigated the situation and found a technical issue preventing redeeming vouchers before the trial period is over. This issue has been reported to our developers.

Should you face any trouble redeeming LiveKive voucher, please wait until your trial period is over and try to redeem the voucher afterwards. Should the issue persist, please do not hesitate contacting AVG technical support for assistance.


5. Groupon offer: AVG license missing

A few AVG users reported purchasing AVG license from SRE Computing company using a Groupon offer. It seems that some users were not provided with license keys properly. If you have used this Groupon offer lately too and you are missing AVG license, please proceed as described in this AVG Forums post.