1. AVG LinkScanner™ compatible with Firefox 9

Please be informed Mozilla Firefox 9 is fully supported by AVG 2012 and AVG 2011 currently. More information can be found in this AVG Forums post.

Should you face any compatibility issues (LinkScanner, AVG Toolbar) while using AVG and Firefox 9, please make sure to update your AVG and restart your Firefox browser.

 

2. AVG Family Safety™ enables YouTube Safety Mode

AVG Forums visitors reported the YouTube Safety Mode is always enabled regardless on configuration of the YouTube profile which may prevent viewing videos. YouTube Safety Mode is forced if the Safe Search option is enabled in AVG Family Safety. Please proceed as described in this AVG Forums post if you would like to browse YouTube videos freely.

 

3. MS Outlook is freezing when AVG Anti-Spam is installed.

AVG Forums users reported MS Outlook startup is slowed down, sometimes freezing. This issue seems to be caused by AVG Anti-Spam component if user has the MS Outlook plugin for AVG E-mail Protection installed. This issue has been fixed by the recently released AVG 2012.1890 program update. More information on how to update AVG can be found in this FAQ article.

When browsing e-mails in MS Outlook, you may face similar slowdown with AVG Anti-Spam enabled. This issue will be fixed in one of the upcoming cumulative AVG program updates.

Should you face such slowdown even after updating AVG and restarting your computer, we recommend disabling AVG Anti-Spam component temporarily. Please proceed as follows to do so:

- Open the AVG user interface and click the E-mail Protection component.

- Clear the Enable Anti-Spam check mark.

- Click Save changes.

Please note this issue does not occur when AVG Free Edition or AVG Anti-Virus is installed, because they do not feature the Anti-Spam component. The issue is limited to AVG 2012 product line only. AVG user interface will report E-mail protection not fully functional after disabling the Anti-Spam component. Rest assured that virus protection is still active, only spam messages are not being filtered.

Should you need additional assistance, please contact AVG technical support.

 

4. How to revert unwanted changes done by AVG PC Tuneup™?

AVG PC Tuneup is powerful optimizing tool. Unfortunately, it may happen that some changes of the system configuration do not quite suit your needs. If using AVG PC Tuneup resulted in unwanted system behavior, you can easily revert any of the taken changes using the Rescue Center as described in this FAQ article.

 

5. Stubborn infection

AVG Forums visitors reported hard to remove Trojan Horse Agent type infections lately. Scanning the system using updated AVG Rescue CD when an infection is coming back usually rectifies the issue. Please see this example AVG Forums infection removal thread.

In case an infection is still coming back or cannot be removed, it may be hidden in a virtual file system which is not accessible by usual means or protected in a different way.

Should you need assistance with infection removal, please contact AVG technical support or describe the issue on AVG Forums.