The AVG Toolbar log file (toolbar_log.txt) may rapidly increase its size under specific circumstances. The symptoms are computer slowdown, decreased free disk space and slowed-down internet connection. We have found source of the issue and have issued a fix in the form of an AVG Toolbar update. If you are still having any of described symptoms please follow the Slowdown of computer or internet connection and decreasing disk space article.


Update Bsecure Family Safety to AVG Family Safety

If you want to replace your Bsecure Family Safety (CloudCare, Endpoint Security) with AVG Family Safety we recommend contacting the AVG customer care (to activate your AVG account) and following the How to update Bsecure Family Safety to AVG Family Safety article.


False positive alarms

Users reported a few false positive alarms on the forums in the past week. Any AntiVirus software can incorrectly flag legitimate software as malicious if part of its code is similar to that of known malware. AVG implements advanced anti-false mechanisms to minimize risk of false alarms to prevent this. If you feel that you have experienced a false positive, please refer to our guide on what to do when AVG detects infection on file that I suppose to be clean.

AVG Toolbar and Secure Search uninstallation

If you want to completely remove the AVG Secure Search and/or AVG Toolbar and associated browser changes, please follow the How to remove AVG Toolbar, homepage and Secure Search from your browser article where you can find detailed instructions.


My computer is infected

Many users are asking us how to proceed when they suspect that their computer has become infected. We have summarized the general procedure in the My computer is infected. What do I do now? article.

If you are installing AVG onto an infected computer, we recommend going through the How to install AVG on an infected computer article.

If you have any questions about any of these issues or need help resolving them, please contact AVG customer care experts.