False positive alarms

We noticed a couple of false positive alarms were reported on forums in the past week. Anti-virus software may sometimes flag a legitimate application as malicious when a part of its code is similar to a code in newly created malware. AVG implements advanced anti-false mechanisms to minimize risk of false alarms to prevent this. If you are sure that AVG has marked one of your clean files as malicious, please submit the respective file to our virus analysts. There are two ways to do this:

A) Send us the file via this web page.

B) Contact us via e-mail as described in this AVG Forums post. When a sample is analyzed, e-mail response is sent back to sender with result.

More information about false positive alarms is available in the above linked AVG Forums article or in FAQ 2343.

Strange AVG file names

Several users were confused by some strangely named AVG files, mostly the “ROC_ROC_NT” file. If you are unsure about a certain file, we recommend checking its digital signature as follows:

- Right-click the respective file and select Properties from the context menu.

- Switch to the Digital Signatures tab.

- Verify that the file is signed by trusted authority.

If you are unsure about an unsigned suspicious file, please send it to our virus specialists for analysis as described in the FAQ 2321 or contact AVG Technical support.

Installation/upgrade to AVG AntiVirus 2013 is failing

In some cases, users are unable to install AVG AntiVirus 2013. If you are affected by this, please click Go online to learn about this issue in the AVG installation error dialogue which will show specific instructions, if available. We have prepared the FAQ 5175 article which can help you. Please contact AVG customer care experts or AVG Forums if the installation is still failing.

Internet connection lost after installing AVG 2013

Some of you reported loss of web connectivity after installing AVG Internet Security 2013 or AVG Premium Security 2013. This situation occurs only under specific circumstances. We are still collecting diagnostic data and investigating the root cause of this unpleasant situation.

Symptoms:

-          AVG product with Firewall component (AVG Internet Security or AVG Premium Security) is installed.

-          There was a warning message Windows requires a digitally signed driver during the installation.

-          Internet connection is not accessible after required computer restart.

If your computer displays any of the above symptoms, please contact AVG customer care experts or come to the AVG Forums for guidance. You can also follow this article as a temporary solution to regain lost internet connectivity.

AVG BillGuard

We would like to introduce a new AVG service, the AVG BillGuard. AVG BillGuard is a free service that scans your bills for any suspicious or unwanted charges to protect you from hidden fees, billing errors, scams, and fraud. This service is currently available only in the USA. Please visit the AVG BillGuard website and FAQ 5278 to learn more and sign up for free.