Issues raises last week.

Some of you have reported that AVG Anti-Virus FREE 2013’s Whole Computer Scan is instantly completed and reports a message of: Total object scanned: 0.

This issue is connected only to the Whole computer scan and anyone who experiences this issue should note that their computer is still protected by other AVG components (Anti-Virus, Identity Protection, Scheduled Scan etc). Users looking to run a scan should set a scheduled scan as a temporary solution until our team has developed a permanent fix.

Please contact AVG customer care experts or AVG Forums if further assistance is needed.

This issue is connected only to the Whole computer scan and anyone who experiences this issue should note that their computer is still protected by other AVG components (Anti-Virus, Identity Protection, Scheduled Scan etc). Users looking to run a scan should set a scheduled scan as a temporary solution until our team has developed a permanent fix.

Please contact AVG customer care experts or AVG Forums if further assistance is needed.

Windows cannot boot

Some users have reported that their operating system is not booting correctly. We recommend running the AVG Rescue CD scan to remove any infections which may be causing the issue. Should your system be booting repeatedly, we’ve outlined the steps to take in this guide.

Even legitimate software can malfunction and interfere with Windows boot procedures and if this is the case, launching your system in Windows Safe mode should allow it to boot successfully.

Some AVG users have reported booting issues after installing AVG Anti-Virus FREE 2013. This issue is caused by the AVGIDSAgent service. We recommend following this article to temporarily solve this situation.

Should you require additional assistance, please contact AVG customer care experts or describe the situation in AVG Forums.

Allow Battlefield 3 in AVG Firewall

Many of the online features in the popular game Battlefield 3 require additional ports to be opened in the AVG Firewall. Should you be unable to connect to games or are being disconnected during play, please follow FAQ 5276.

AVG Secure Search uninstallation

A few users have experienced some difficulty removing the AVG Secure Search toolbar. Please see FAQ 5200 for instructions on removal and browser settings. Do not hesitate to contact AVG customer care experts or ask on AVG Forums if any assistance is required.

AVG Anti-Virus 2012 FREE needs to be updated

AVG Anti-Virus FREE users should take note that as of September 25 we are offering upgrade to AVG Anti-Virus FREE 2013 from previous (AVG 2011 and 2012) versions. This easy upgrade option is available through system tray notification message. Please click the Update now button to start the update process.

To postpone the update click “Later”. You will be reminded again in a couple of days or you may upgrade manually. More information can be found in the FAQ 5274. Do not hesitate to contact AVG Customer Care experts or AVG Forums if further assistance is needed.