AVG component inactive after recent update

Some of AVG’s components (e.g. Anti-Virus and Identity Protection) have been reportedly been deactivated after a recent program update. If you think you’ve been affected, click the Fix button in upper-right corner of the AVG user interface:

If clicking the Fix button doesn’t rectify the situation, please proceed as indicated in one of the following AVG forum posts:

AVG Free Edition

AVG paid for versions

Please make sure to use AVGremover so that all AVG files and data are removed before re-installing.

If  a complete reinstallation still doesn’t fix the problem, please contact AVG customer care experts or describe the issue in AVG Forums to allow us investigate the situation.

AVG repeatedly requesting system restart.

AVG Forums users have reported an issue in which AVG is repeatedly requesting a system restart after installing an update.

Please do the following to rectify the situation:

1. Navigate to the following folder (some files and folders are hidden by default operating system configuration):

C:\ProgramData\avg2012\cfg\

…or (if using Windows XP):

C:\Documents and Settings\All Users\Application Data\avg2012\cfg\

2. Verify that the updatecomps.cfg.prepare file is present in this folder.

3. Delete the updatecomps.cfg file.

4. Rename the updatecomps.cfg.prepare to updatecomps.cfg.

If the issue is not rectified or if the updatecomps.cfg.prepare file is not present, a complete AVG reinstallation is necessary. For steps to complete a full reinstallation, please see the previous Feedback Update topic.

Please contact AVG customer care experts should you need further assistance.

BSecure product support by AVG

Due to the high volume of BSecure queries we received on the forum last week, we have created a dedicated web form which can be used to contact our customer care experts. Unfortunately, no phone support is available at the moment.

Also, we are working hard to increase support capacity for BSecure users due to the long response time some users have been experiencing.

In the meantime, solutions for a number of BSecure queries can be found in the AVG Forums post here.

Java 7 download trouble

A few AVG Forums users have mentioned that some Java downloads are not completing while the AVG LinkScanner is active and Java 7.x is already installed. Developers have investigated the issue and found a possible fix. Although the fix is not verified yet, it is ready for public beta testing. If you would like to join the beta program, please visit this AVG page.

Should you face a similar issue but do not wish to participate in beta testing, you can resolve the issue by temporarily uninstalling Java 7 and using Java 6 instead.  Alternatively, you could try disabling the AVG LinkScanner temporarily to see whether the particular issue is affected by the LinkScanner.

Should you need any assistance, please do not hesitate to contact AVG customer care experts.

Windows 7/Vista report an AVG driver not to be digitally signed

We have received a few reports that the digital signature provided with the AVG Filter Driver is not being recognized.

As an initial step, we recommend reinstalling AVG completely (see AVG component inactive after recent update above). This will ensure that the particular driver was not tampered with and the most recent drivers are being used.

Should the issue persist, you should disable the driver signature verification as a work-around. More information can be found in this AVG Forums post (Windows 7/Vista only).

However, if you suspect the computer to be infected, we recommend contacting AVG customer care experts.